We strive to ensure that our records are up-to-date and accurate in accordance with commercial standards
We are proud of our quality service to you and if you find a mistake, let us know. This includes an error on your statement, checks ordered from us, your ATM or debit card, or other Bank loan payoffs and teller errors. If you find an error with our information about you, please call us or write us at the address or telephone number we have provided you on your deposit or loan statement. We have procedures in place for maintaining and updating information about our customers. We also have procedures for timely correction of inaccurate information provided to us by you or third parties after we become aware of the inaccuracy. We’ll correct the error and credit your account for any charges imposed if the error is ours and they will not be reported to a credit reporting agency or reflected negatively in your records.
In addition, various state and federal laws and federal and state regulatory agencies impose specific obligations and standards on us with respect to the collection of information and the accuracy of information we maintain, and the correction of erroneous information.
If we do not approve an application for a product or service and have used a consumer credit report during the application process and the report contributed in whole or in part to the adverse decision, we will give you the name and address of each credit reporting agency that gave us the consumer credit report. You are entitled to free copies of reports from reporting agencies and to have the reports corrected by those agencies if they contain inaccurate information. If we deny a credit application for other reasons, we will tell you why or give you an opportunity to request the reasons.
If you are declined for an insurance policy such as credit life insurance and SouthEast Bank is merely an agent for the carrier that actually provides the insurance, we will provide the information you need to contact the carrier that made that decision. You have a right to find out from the carrier whether a consumer report was used and/or why the application might have been declined.
We have policies and procedures addressing employee access to information about you
We have procedures in place intended to limit employee access to personally identifiable information about you. Employee access to this information is limited to our employees who, because of their position or responsibilities, have a business reason to know or have access to such information. We educate our employees about the importance of confidentiality and customer privacy through training. All of our employees are bound by our Code of Ethics, which addresses the importance of confidentiality and customer privacy. We also take appropriate disciplinary actions to enforce employee privacy responsibilities.
We maintain standards and procedures intended to help prevent unauthorized access to information about you
We have established internal security procedures and safeguards intended to prevent access to your confidential information by unauthorized persons. We periodically upgrade and test our technology and these security procedures and safeguards to enhance protection of your information and to ensure their integrity.
If you have any questions about the use or sharing of consumer financial information or if you want more information, please contact us at 12700 Kingston Pike, Farragut, TN 37934 or call 1-844-732-2657 and we will be happy to answer them. We want to safeguard your trust in us as well as your personal and financial information.
About children’s online privacy
The Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. For additional information on COPPA protections, visit the Federal Trade Commission's website.